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Concierge Agents™
Agents backed by real human experts, 24/7, 365, Globally
SecurityPal Concierge Agents™ bring specialized, hybrid agentic intelligence to every part of your Assurance Management program, combining machine-speed execution with the expert oversight trusted by the world’s most rigorous security teams.
How Concierge Agents Elevate Assurance
Unlock faster reviews, stronger accuracy, and smoother collaboration across every stage of security assurance. Concierge Agents™ augment your team with always-on intelligence designed to remove bottlenecks and elevate trust at scale.
Faster Responses
Accelerate response velocity without sacrificing accuracy.
Scalability
Scale up instantly using tiered automation and human-in-the-loop guidance.
Deeper Trust
Strengthen trust with models trained on hard-to-access, proprietary SecurityPal knowledge.
Complete Lifecycle
Achieve coverage across your entire Assurance Management lifecycle, from questionnaires to audits to vendor risk and beyond.
Trusted Integrity
Unlock machine efficiency with
human-grade integrity, every time.
human-grade integrity, every time.
Assurance Management at
Machine Speed
Machine Speed
SecurityPal Concierge
The Super Agent
Your central orchestrator, ensuring the right agent, seamless workflows, and always-on support.
Hi, I’m SecurityPal Concierge.
Smart Routing to specialized agents
24/7 always-on support
Seamless orchestration of workflows
Continuous Learning and Optimization
Hi, I’m Libby.
I surface the answers you need instantly.
Libby
The Knowledge Librarian
Your knowledge librarian, instantly surfacing answers, connecting frameworks, and delivering reliable, confidence-backed security insights.
Context-aware connections across frameworks
Instant recall of millions of Q&As
Confidence-driven, fact-backed guidance
Tracy
The Trust Center Savant
Unblocks secure collaboration by enabling safe exchanges, fostering transparency, and building trust across stakeholders.
Secure document and artifact exchange
Trust built at scale
Frictionless collaboration between teams
Hi, I’m Tracy.
I enable secure, seamless collaboration.
Hi, I’m Quincy.
I handle your questionnaires with speed and accuracy.
Quincy
The Questionnaire Connoisseur
Handles all questionnaires, any format or language, with fast, expert-aligned, globally accurate responses.
Universal handling across formats and languages
Always accurate and policy-aligned
Lightning-fast, expert reviewed responses
Vinny
The Vendor Assess Virtuoso
Collects vendor documents, maps risks to frameworks, and delivers actionable insights for confident vendor decisions.
Framework mapping to risk standards
Clear, actionable vendor risk insights
Proactive document collection
Hi, I’m Vinny.
I map vendor risks and deliver clear insights.
Hi, I’m Sascha.
I automate and enrich your security operations.
Sascha
SOC Automation Layer
Automates Security Operations by correlating alerts, enriching incidents, and providing continuous operational assurance.
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Correlates and triages security alerts
Enriches incidents with contextual data
Provides continuous operational assurance
Ridley
The Security Redlines Regent
Reviews contract redlines, ensuring security alignment, compliance integrity, and trusted negotiation outcomes every time.
Detailed review of annexes and addendums
Security and GRC alignment in negotiations
Protects security posture while enabling deals
Hi, I’m Ridley.
I keep your contract redlines secure and aligned.
Hi, I’m Audrey.
I make audit readiness simple and stress free.
Audrey
The Audit Readiness Ace
Prepares audits by organizing evidence, spotting compliance gaps early, and ensuring stress-free audit readiness.
Confidence in every audit cycle
Organized evidence, policies, and controls
Early spotting of compliance gaps
Clea
Compliance and Certification Cognoscente
Drives compliance and certification readiness by aligning frameworks, controls, and evidence across your organization.
Aligns security frameworks and controls
Manages and organizes compliance evidence
Drives certification and audit readiness
Hi, I’m Clea.
I guide you toward confident and streamlined compliance.
Hi, I’m May.
I customize workflows to fit your needs.
May
The Custom Agent Maven
Customizes workflows to unique needs, flexibly adapting and evolving alongside policies, products, and requirements.
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On-demand specialized task configuration
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Tailored workflows for your organization
Future-proof against evolving demands
Get Machine Speed. Keep Human Trust.
Don’t rely on AI alone. Deploy SecurityPal Concierge Agents™ for assurance workflows powered by advanced LLMs and backed by the expertise of a certified, dedicated human team operating 24/7 globally.
Frequently Asked Questions
Get answers to the most common questions about SecurityPal Concierge Agents™ and learn how we accelerate security assurance at machine speed.
What are Concierge Agents, and how do they work?
Concierge Agents are specialized AI agents trained on SecurityPalʼs proprietary knowledge base, paired with human experts for oversight. They automate high-volume assurance tasks while maintaining the accuracy, nuance, and judgment required in security work.
Are these agents fully autonomous?
No. And that is for a very good reason. Concierge Agents use tiered autonomy, meaning automation handles repeatable, structured tasks, while SecurityPal AI's human experts step in when policy interpretation, nuance, or human context is required. You get speed without losing judgment and decision making during important edge cases.
How does SecurityPal ensure accuracy and reduce hallucinations?
Agents operate on SecurityPalʼs proprietary, validated content, not open web data. Every answer is policy-aligned, framework-mapped, and supported by human QA for high-risk or high-impact outputs.
Will these AI agents replace my security team?
Not at all. They augment your team, absorbing the repetitive execution work so your experts can focus on analysis, strategy, and cross-functional alignment.
Can we customize workflows or agent behavior?
Yes. Through May, our Custom Agent Maven, we tailor workflows, escalation paths, linguistic preferences, and policy rules to your organization.
How do agents interact with sensitive data?
SecurityPal follows strict data-handling practices, including isolation, encryption, and role-based access. Your data never trains public models.
Do Concierge Agents work with our existing Trust Center, GRC tools, or ticketing systems?
Yes. Agents integrate seamlessly with trust centers, CRMs, ticketing systems, evidence repositories, and your broader security stack.
What tasks can Concierge Agents fully automate today?
Examples include:
- Questionnaire intake and high-confidence responses
- Evidence packaging and labeling
- Vendor document mapping
- Artifact sharing and access control
- Redline pre-review
- Audit cycle preparation
- Framework comparisons and crosswalks
- Alert correlations and enrichment
How quickly can we go live?
Most organizations activate their Concierge Agents in under two weeks, depending on data access and integration scope.
What makes SecurityPalʼs agents different from generic AI tools?
Theyʼre built on:
- Hard-to-access knowledge from thousands of real security exchanges
- A proprietary dataset rigorously validated by experts
- Years of assurance domain expertise
- A hybrid human + agent architecture purpose-built for trust-critical environments
