LangChain Accelerates Enterprise Deals with SecurityPal

The majority of LangChain’s customers are large enterprises, and security is a top concern during the sales cycle. As LangChain scaled, keeping up with increasingly complex security questionnaires proved challenging. Julia Schottenstein, who leads GTM and Operations at LangChain, knew they needed to outsource security reviews in order to scale. 

That’s when they discovered SecurityPal — a trusted partner that could help LangChain scale security reviews without slowing down their sales momentum.

The Challenge: Scaling Security Reviews to Accelerate Sales

For LangChain, each B2B sale came with intensive security scrutiny — dozens of questionnaires, spreadsheets, and vendor portals requiring fast, thorough responses.

“We knew from day one that security would be a top priority for our customers,” Julia shared. “But the volume of questionnaires was overwhelming, and it quickly became clear that we needed a better solution to serve our customer requests and build trust.”

In the early days, Julia was dedicating an entire day each week — often on the weekends — to get through security questionnaires. While LangChain began building a knowledge base to manage responses, the growing complexity and volume of requests meant that a manual approach would not scale.

The Solution: Offloading 80% of Security Questionnaires to SecurityPal

LangChain first heard about SecurityPal through a trusted contact in venture capital. After seeing how SecurityPal combined smart automation with a high-touch service model, the decision was easy.

“SecurityPal makes security questionnaires not our problem anymore,” Julia said. “They’re one of those few vendors where I say, ‘I would never not use them.’”

LangChain had already completed a few dozen questionnaires and built out a knowledge base. SecurityPal onboarded quickly, matching past answers to new questions and creating a scalable process. Even though the initial estimate suggested several weeks to fully ramp, SecurityPal was completing questionnaires within the first two weeks.

“We had 600–800 questions manually documented — enough signal for SecurityPal to fit our answers to the exact questions our prospects were asking,” Julia noted. “That was critical for our business.”

With SecurityPal, LangChain could:

• Automatically handle any type of questionnaire — spreadsheets, portals, custom forms
• Remove 80% of the workload from internal teams
• Quickly scale during seasonal fluxes
• Maintain quality and accuracy while reducing operational overhead

The Impact: Security as Critical Business Enablement

SecurityPal didn’t just save LangChain time — it helped them close more deals, faster. LangChain used to spend hours on each questionnaire. Now, they just review work rather than author responses.

“That’s a massive improvement,” Julia says. “Speed matters. Time kills all deals, but SecurityPal gives us accurate, fast responses at scale.”

SecurityPal’s impact ripples across teams — from Sales to InfoSec. Sales reps know exactly how to loop in SecurityPal, and InfoSec can focus on QA rather than writing responses from scratch. During peak volume periods — like end of year — turnaround time is fast and elastic, making it easy to ramp up questionnaire volume without adding full-time team members.

Beyond execution, SecurityPal is a valued partner to LangChain due to its outstanding customer service. Julia credits SecurityPal’s team — especially their point of contact, Baleigh — for proactively managing quality, identifying common question trends, and ensuring optimized responses that reduce friction in the sales cycle.

“It’s not something we have to think about,” Julia shares. “That’s probably the best part.”

A Must-Have for B2B Startups

For LangChain, SecurityPal isn’t just a time-saver — it’s a revenue enabler.

“SecurityPal is a must-have for any B2B startup. It’s critical for closing new business. You still get high quality responses, but you can outsource the tedium to their team. The service is awesome.”
- Julia Schottenstein, Head of GTM and Ops

By partnering with SecurityPal, LangChain stays focused on building cutting-edge AI applications — without letting security reviews slow them down.

Learn more about how SecurityPal’s Customer Assurance (CAx) suite can help you accelerate security reviews and enable business growth.