Overview
Airtable, the leading no-code application platform, empowers organizations to build custom, no-code applications tailored to specific use cases. With Airtable, teams can build, customize, and scale applications and deploy AI in the fastest and most intuitive way to power critical workflows without requiring extensive technical expertise.
As Airtable continues to grow, maintaining customer trust and ensuring robust compliance standards remains a top priority. Partnering with SecurityPal has transformed how Airtable manages security questionnaires, allowing its compliance team to focus on strategic initiatives while ensuring efficient and accurate responses.
The Challenge: Managing a High Volume of Lengthy Security Questionnaires
As one of SecurityPal’s first customers, Airtable has relied on our Customer Assurance (CAx) Suite for over four years to streamline security questionnaire processes. Initially adopted by Airtable’s Solution Engineering team, SecurityPal became integral to compliance operations under Shailey Kadakia, Head of GRCP, who took over responsibility for security reviews.
With a lean compliance team of two, managing an influx of repetitive and time-consuming security questionnaires — especially at the end of each quarter — risked creating bottlenecks that detracted from higher-value initiatives.
“It’s hard to imagine not having SecurityPal to help with questionnaires,” Shailey Kadakia, Head of GRCP at Airtable, says. “The influx we experience, especially at the end of the quarter, would be nearly impossible to manage without their support. Filling out security questionnaires can be mundane, repetitive work — so being able to offload that work from my team is invaluable.”
As an early customer, Airtable’s long-standing partnership has helped to shape SecurityPal’s offerings. For example, Shailey requested a dedicated SecurityPal team who could develop familiarity with Airtable’s environment to improve accuracy, a feature that has become a key differentiator for SecurityPal’s offerings.
The Solution: Questionnaire Concierge, powered by human analysts
With SecurityPal Questionnaire Concierge, all of Airtable’s questionnaires are sent directly to SecurityPal, reducing their average turnaround time per questionnaire to just 2 days.
“Our security review process is completely automated, with the help of SecurityPal. Questionnaires are routed directly to them, and we receive a nearly completed draft with any flagged items for review. This has dramatically simplified and streamlined our workflow.”
- Shailey Kadakia, Head of GRCP
Even during peak periods, SecurityPal delivers an average completion rate of 91% — allowing Airtable’s Compliance team to focus on maturing their program and developing their team. For example, during a recent team offsite that coincided with a questionnaire surge, SecurityPal managed the workload seamlessly, allowing the compliance team to focus on and enjoy their offsite.
“What sets SecurityPal apart is the human component. Other questionnaire tools rely solely on AI, but nuanced questions require human expertise. SecurityPal customer support is immediate, providing us with constant assurance that our questionnaires are being handled with care.”
- Shailey Kadakia, Head of GRCP
The Impact: Time Savings for High-Impact Compliance Initiatives
By offloading repetitive tasks to SecurityPal, Airtable’s compliance team can focus on advancing process maturity, addressing complex security questions, and pursuing compliance certifications. This efficiency maximizes the impact of Airtable’s limited resources while accelerating sales cycles.
“If I didn’t use SecurityPal, it would be difficult to mature our compliance program,” Shailey says. “We would have more back and forth and longer turnaround times on questionnaires – ultimately driving slower sales cycles. The most valuable thing SecurityPal has given us is time.”
“BaLeigh and our dedicated team of analysts are very easy to work with,” Shailey says. “They always make sure we’re taken care of. I’m looking forward to deepening our partnership with SecurityPal in the coming year.”
By partnering with SecurityPal, Airtable has streamlined its security questionnaire process, achieving faster turnaround times, higher accuracy, and greater efficiency —freeing up Airtable’s compliance team to focus on strategic initiatives like compliance certifications and process maturity. With SecurityPal’s expertise, Airtable continues to build a robust compliance program while maintaining its commitment to delivering exceptional value to its customers.
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